Terms of Service
Last Updated: July 31, 2026
These Terms of Service ("Terms") govern your use of the website and consulting services provided by CTRL Social ("CTRL Social," "we," "our," or "us"). By accessing our website, scheduling a consultation, or engaging our services, you agree to these Terms.
1. Overview of Services
CTRL Social is a business growth consulting firm focused on helping founder-led and service-based businesses regain control of growth through strategy, systems, marketing, analytics, and operational improvement.
Services may include, but are not limited to:
Business growth assessments
Strategic consulting
Offer and pricing strategy
Marketing strategy
Brand positioning
Content strategy
Lead generation systems
Sales process optimization
Workflow and SOP development
CRM optimization
Business intelligence and analytics
KPI reporting
AI implementation and workflow automation
Operational consulting
Executive advisory services
Every engagement is customized to the client's business objectives. Deliverables, timelines, scope of work, and pricing will be defined in a separate written proposal, agreement, or statement of work prior to project commencement.
2. Client Responsibilities
To ensure successful collaboration, clients agree to:
Provide accurate and timely information relevant to the engagement.
Grant reasonable access to necessary systems, accounts, and business resources when applicable.
Designate a primary point of contact for communication.
Respond to requests for information or feedback in a timely manner.
Implement agreed-upon recommendations where execution remains the client's responsibility.
CTRL Social provides strategic guidance, consulting, and implementation support where contracted. Business outcomes depend on many factors outside our control, including client execution and market conditions.
3. Fees & Payment
Pricing varies depending on the scope and complexity of each engagement.
Services may include:
One-Time Consulting Engagements
Examples include:
Business audits
Growth diagnostics
Strategic planning
System implementation
Operational consulting
Payment terms will be outlined in the client agreement and are generally due before work begins unless otherwise specified.
Ongoing Advisory Services
Monthly advisory engagements may include:
Strategic planning
Performance reviews
KPI analysis
Marketing optimization
Operational guidance
Executive consulting
Recurring services are billed monthly in advance unless otherwise agreed in writing.
Late payments may result in delayed deliverables, paused services, or termination of the engagement.
CTRL Social reserves the right to update pricing for future engagements at any time.
4. Results Disclaimer
CTRL Social provides professional consulting services designed to improve business performance through strategic analysis and implementation.
However, we do not guarantee specific business outcomes, including but not limited to:
Revenue growth
Lead generation
Client acquisition
Profitability
Marketing performance
Operational efficiency
Business valuation
Business results depend on numerous factors outside our control, including implementation, market conditions, competition, team performance, customer demand, and economic conditions.
Our responsibility is to provide professional recommendations, systems, and support—not guaranteed outcomes.
5. Intellectual Property
Unless otherwise agreed in writing, CTRL Social retains ownership of all proprietary methodologies, frameworks, templates, documentation, systems, prompts, workflows, reports, and consulting materials developed during an engagement.
Upon full payment, clients receive a non-exclusive, non-transferable license to use delivered materials internally within their organization.
Clients may not:
Resell proprietary materials
Redistribute consulting frameworks
Publish internal documentation created by CTRL Social
Reproduce or license proprietary systems without written permission
Client-owned business information remains the property of the client.
6. Confidentiality
Both parties agree to maintain the confidentiality of non-public information shared during the engagement.
CTRL Social will not disclose confidential business information without written consent except where required by law.
Likewise, clients agree not to distribute proprietary consulting materials, frameworks, or methodologies developed by CTRL Social.
7. Testimonials & Case Studies
Unless otherwise requested in writing, CTRL Social may reference completed projects, generalized business improvements, or anonymized case studies for educational or marketing purposes.
No confidential business information, financial data, or identifying details will be shared without the client's explicit permission.
Clients may request exclusion from future marketing materials at any time.
8. Refund Policy
Due to the customized nature of consulting services, all fees are generally non-refundable once work has begun.
Refunds or billing adjustments may be considered solely in cases involving:
Duplicate payments
Billing errors
Failure to deliver agreed-upon core services without reasonable opportunity to remedy the issue
Additional refund terms may be specified within individual client agreements.
9. Limitation of Liability
To the fullest extent permitted by applicable law, CTRL Social shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our services.
This includes, but is not limited to:
Lost revenue
Lost profits
Business interruption
Lost opportunities
Data loss
Reputational damages
Our maximum liability shall not exceed the total amount paid by the client for the specific engagement giving rise to the claim.
CTRL Social does not provide legal, accounting, tax, investment, or financial advisory services.
10. Termination
Either party may terminate an engagement in accordance with the terms outlined within the applicable client agreement.
Upon termination:
Outstanding balances remain payable.
Access to ongoing consulting, documentation, or shared workspaces may be discontinued.
Ownership and licensing provisions remain in effect where applicable.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.
12. Contact Information
For questions regarding these Terms of Service, please contact:
CTRL Social