Refund Policy

Effective Date: 7/29/25

At CTRL Social, we take pride in delivering premium, high-touch AI growth systems and strategic services to help consultants and teams turn content into a predictable stream of clients.

Due to the custom nature of our work—including audits, infrastructure setup, and strategy implementation—all payments are considered final and non-refundable, except under the limited conditions outlined below.

1. One-Time Setup Fees

One-time setup fees are paid in advance to initiate project work, which includes personalized audits, infrastructure planning, and system building. These fees are non-refundable once work has begun, due to the time and resources allocated.

If you cancel before your kickoff call or within 24 hours of purchase and no work has been started, a partial refund may be considered at our discretion, less any admin or transaction processing fees.

2. Monthly Retainer Payments

Ongoing monthly retainer payments (for optimization, reporting, or AI system management) are billed in advance. You may cancel your monthly retainer at any time with 7 days written notice before the next billing cycle.

  • If canceled mid-cycle, services will continue until the end of the current billing period.

  • No prorated refunds will be issued for unused days or features.

3. Exceptional Circumstances

Refunds will only be considered in the following exceptional cases:

  • Payment was made in error and reported within 24 hours.

  • A double charge or billing error occurred (must be reported within 7 days).

  • CTRL Social failed to deliver any portion of a service as contractually agreed and no reasonable remediation was offered.

4. Dispute Resolution

We’re committed to client satisfaction. If you’re unhappy with any aspect of the service, we encourage you to reach out so we can address concerns before escalating to a dispute.

Email: support@ctrlsocial.com

5. Chargebacks

Filing a chargeback without first contacting CTRL Social to resolve an issue may result in immediate suspension of services, contracts, and access to any materials delivered.

6. Digital Products (if applicable)

Any templates, downloads, or digital resources provided as part of your service are non-refundable once accessed or delivered.

Questions?

For billing-related questions, please reach out at:
📧 Aiden@ctrsocial.com
🌐 www.ctrsocial.com