Refund Policy
Last updated: June 25, 2025
CTRL Social is committed to providing strategic and results-focused services to creators, athletes, and brands. Due to the nature of our digital consulting and content support services, we maintain the following refund policy:
1. General Policy
All purchases made through CTRL Social are final. We do not offer refunds for services that have been initiated, delivered, or scheduled, including but not limited to:
Strategy consultations
Platform audits or diagnostics
Content calendars or performance reports
Ongoing advising, creative support, or retainer-based services
Once work has begun, all payments are considered non-refundable.
2. One-Time Service Packages
Clients purchasing one-time services (such as the CTRL // Debug tier) may be eligible for a full refund only if no deliverables have been provided and no onboarding materials have been submitted within seven (7) days of purchase.
After this window or after any service-related action has been taken, the payment is non-refundable.
3. Retainer Agreements
For monthly retainer clients (CTRL // Engine or CTRL // Co‑Pilot tiers), cancellations must be submitted with 14 days' written notice in accordance with our Client Agreement. No partial refunds will be issued for unused portions of the current billing cycle.
Services will continue through the notice period unless otherwise agreed upon in writing.
4. Disputes and Resolutions
Client satisfaction is important to us. If you have concerns about a service received, please contact us at aiden@ctrsocial.com. We will review each case individually and make adjustments at our sole discretion when appropriate.
5. Acknowledgment
By engaging with CTRL Social and purchasing any of our services, you acknowledge and agree to this Refund Policy in full.