Refund Policy
Effective Date: 3/25/26
At CTRL Social, we are committed to helping churches build effective digital ministry systems that expand reach while maintaining meaningful connection. Because our services involve custom strategy, system design, and implementation tailored to each church, our refund policy is designed to reflect the time, expertise, and resources invested into each engagement.
1. One-Time Services (Audit & Blueprint)
Services such as the Digital Ministry Audit and Connection at Scale Blueprint require upfront planning, analysis, and strategic development. Payments for these services are non-refundable once work has begun If you request cancellation within 24 hours of purchase and before any work has started, a partial refund may be issued at our discretion, minus processing or administrative fees
2. Ongoing Advisory Services (Monthly)
For churches enrolled in ongoing strategic advisory: Monthly services are billed in advance You may cancel with 7 days written notice prior to your next billing date If canceled mid-cycle, services will continue through the remainder of the billing period No prorated refunds will be issued for unused time
3. Commitment to Service Delivery
We stand behind the quality of our work and are committed to delivering all agreed-upon services. Refunds may be considered only in the following cases: A payment was made in error and reported within 24 hours A duplicate or incorrect charge occurred (reported within 7 days)CTRL Social did not deliver a core component of the agreed service and no reasonable effort was made to resolve the issue
4. Communication & Resolution
If you are unsatisfied for any reason, we strongly encourage you to reach out first. Our goal is always to resolve issues collaboratively and ensure your church is supported.📧 Aiden@ctrsocial.com
5. Chargebacks
Initiating a chargeback without first contacting CTRL Social to resolve the issue may result in: Immediate suspension of services Revocation of access to delivered systems, documents, or materials
6. Digital Resources & Materials
Any templates, systems, documents, or digital resources provided as part of your engagement are: Non-refundable once delivered or accessed Intended for use within your church organization only unless otherwise agreed
Questions?
If you have any questions about billing or this policy, please contact: