Refund Policy
Effective Date: July 31, 2026
At CTRL Social, every engagement is customized to the specific needs of each client. Our services involve strategic consulting, analysis, implementation, and the development of custom business systems.
Because significant time, expertise, and intellectual property are invested into each engagement, refunds are limited as outlined below.
1. One-Time Consulting Engagements
This includes, but is not limited to:
Business Growth Audits
Strategic Assessments
Business Diagnostics
Marketing Strategy
Operational Consulting
System Design
AI & Automation Implementation
Analytics & KPI Development
Custom Consulting Projects
Payment is generally required before work begins unless otherwise stated in your service agreement.
Once work has commenced, payments are non-refundable due to the customized nature of consulting services.
If a project is canceled before work has begun, CTRL Social may issue a refund less any applicable payment processing fees or administrative costs.
2. Ongoing Advisory Services
Monthly consulting and advisory engagements are billed in advance.
Clients may cancel recurring services by providing at least 7 days' written notice prior to the next billing date.
Upon cancellation:
Services will remain active through the end of the current billing period.
Future recurring payments will not be charged.
Partial or prorated refunds are not provided for unused portions of a billing cycle.
3. Project Pauses & Delays
Consulting engagements often depend on timely client communication.
If a project is delayed due to missing information, lack of communication, or client availability, CTRL Social reserves the right to:
Pause project timelines
Reschedule implementation
Adjust delivery dates
Such delays do not qualify for refunds.
4. Service Commitment
CTRL Social is committed to delivering the services outlined in each client agreement.
If concerns arise during an engagement, we encourage clients to contact us immediately so we can work toward a reasonable resolution.
Potential remedies may include:
Additional consultation
Revisions
Clarification of deliverables
Adjusted implementation timelines where appropriate
5. Refund Exceptions
Refunds may be considered only under the following circumstances:
Duplicate billing
Incorrect charges
Payments made in error and reported promptly
Failure by CTRL Social to deliver a core contracted service without reasonable efforts to remedy the issue
Refund requests are evaluated individually and are not guaranteed.
6. Digital Deliverables
Digital materials delivered during an engagement—including but not limited to:
Reports
Frameworks
Templates
SOPs
Dashboards
AI workflows
Documentation
Strategy documents
Business analyses
are considered delivered once provided electronically.
Because these materials constitute intellectual property, they are non-refundable after delivery.
7. Chargebacks
Before initiating a chargeback through your financial institution, we ask that you contact CTRL Social to allow us an opportunity to resolve the matter.
Initiating a chargeback without first attempting resolution may result in:
Immediate suspension of services
Termination of the engagement
Revocation of access to shared workspaces, documentation, or ongoing consulting (where legally permitted)
Collection efforts for unpaid contractual balances, if applicable
Nothing in this policy limits either party's legal rights.
8. Contact Us
Questions regarding billing or this Refund Policy may be directed to:
CTRL Social